About our product:
Each mat, rug or runner is made-to-order, and usually takes 1-2 weeks to complete. Once we receive your order, materials must be selected from our stock of rope , handwoven by one of our artisans, carefully washed and finished, packaged and shipped to you. If you have questions or concerns about turnaround times, or need an order rushed, please contact us.
We do our best to describe our products accurately on our website, but please note that colors may vary. The reclaimed rope’s life in the sun and sea produce subtle differences in color and texture. Rope samples are available upon request.
Our mats can be used indoors and outdoors (on boats too!). Most of our mats average 1" in thickness- please check to see if this will work with your door.
Easy care is an important feature of all our products. Our mats are great for trapping dirt and debris, and can easily be cleaned with a bit of detergent and a garden hose.
We use standard delivery services, including USPS. We can provide expedited shipping at an additional cost. We are not able to ship to PO Boxes.
Our mats are guaranteed to last a lifetime. If you are unhappy with your mat for any reason, and haven't ordered a custom product, please contact us to arrange a return. We will credit your account once the product is received and processed. Return shipping costs are the responsibility of the customer. Custom products are not returnable. If you have a question as to what a custom product is, please call (207) 832-0600.
Lead time can vary depending on the size of your order, our current backlog of orders, and availability of materials. Though we are always replenishing our stock of reclaimed rope, not all colors are available at all times in large quantities. We encourage wholesale cusotmers to place their orders early. You can always contact us for a lead time estimate.
Contact us with any questions at email@example.com or (207)832-0600